These setting can be found at Nop Station-> Plugins -> Help desk -> Configuration
The Nop Station-> Plugins -> Help desk -> Tickets option, contains list of Tickets. Here tickets are found with category, priority and status.
You can create a ticket on behalf of a customer from the admin area. In order to create a new ticket click on the Add new to create.
There are multiple fields for creating tickets with Customer information, Order ID, Product ID as well as different parameters. Also there is an option for attachment both url and direct file upload for the ticket.
From the Edit button in the ticket list, you can update the existing ticket with all necessary information.
Also in the response area ticket’s responses have been found and can be created which may or may not be shown on customer end. It comes with a list view.
The Departments contains a list of departments.
You can create as many departments as you want. In order to create a new department go to Nop Station-> Plugins -> Help desk -> Departments. Click on the Add new ticket department button.
There are options for creating Staff as well as editing a Staff.
This plugin is integrated as a widget in the MyAccount navigation menu. It provides an option for help desk My Tickets menu. This option is described below.
PUBLIC AREA - MY TICKET PAGE
Here customers can see the ticket/s tables which are created at different times with status. From this table customers can view the ticket details information and also create ticket options from here.
PUBLIC AREA - CREATE TICKET PAGE
To create a ticket, customers need to provide some general information including name, email, phone number and these are required. Also there are other fields which are Subject - the subject of the ticket. It is required. Body - the enquiry of a customer should be written in body. It is required. Category – The customers have to choose the category type such as product, order or others if it is enabled, so that it will be handled in that category.
Product: The product Id on which the customer wants to create the ticket.
Order: The order Id on which the customer wants to create the ticket.
Department - the customers can set the department if it is enabled, on which department will handle the request. The ticket will be processed by the department's staff.
Attachment: File Attachment is optional here. Customer can upload an attachment as he wants.
PUBLIC AREA – TICKET DETAILS PAGE
Here customers can find the detailed information about the ticket with Created Date and Status. Customers can download the attachment.
From the responses table, customers can get all the replies by self and also from the back office in a tabular format. Customers can download the attachment from the table.
Also, customers can send ticket responses which will be sent to the back office to communicate. Here customers find a response and attachment option to create a reply.
PUBLIC AREA - ORDER INFORMATION PAGE
In the order details page, customers can get an option to create a new ticket. From this button the customer can redirect to the ticket creation page. This button zone area can be configured from the admin area.